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frequently asked questions

WHERE DOES THE MEAT COME FROM?
All our Lamb, Beef & Chicken products are sourced from farms in the South West of Western Australia.

WHY IS THE MEAT VACUUM PACKED?
Sycan Meats vacuumed pack all our meats to ensure that the highest quality is kept and extends the fridge life of our beef and lamb products. Vacuum packed primal cuts of beef & lamb stored at 0°C should have a shelf life of 4-8 weeks.

WHAT IS VACUUM PACKED?
Vacuum packing is the process of removing air from the inside of the package, and then sealing the package to prevent air from re-entering, therefore, oxidation, dehydration, and the growth of air borne microorganisms such as aerobic bacteria, mold, and yeast ceases to be a factor in the deterioration of the meat. Oxidation, dehydration, and slow bacterial growth cause freezer burn. Without oxygen, none of these are possible. By vacuum packing the meat freezer burn is eliminated.

HOW LONG FROM TIME OF ORDER TILL DELIVERY?
Our monthly scheduled delivery dates are found on the Sycan Meats homepage. Products ordered before the scheduled order cut-off date will be delivered on the next scheduled delivery date, which takes place a week later. These dates are found on the Sycan Meats homepage.


DELIVERY
Delivery is free to the Perth Metro area. We are happy to delivery outside this area, however additional charges will apply. Your order will need to be refrigerated as soon as you receive it. Our orders are delivered in a refrigerated truck, but are not packed with any cooling substances, you will need to refrigerate/freezer your order as soon as your receive it.

If there is no-one home at the time of delivery our driver will return your order the Sycan Meats premises. You will then be contacted by Sycan Meats to arrange another delivery time, a $20.00 charge will apply for this delivery.

HOW DO I PLACE AN ORDER?
You can place an order through Sycan Meats, this can be done using our online order form, or by calling us directly.

PAYMENTS
Payments to Sycan Meats can be made via electronic funds transfer, cash or credit card. Please contact us directly for all credit card payments.

Please note credit card payments will incur a 1.7% surcharge

MORE QUESTIONS?
Please contact us, at Sycan Meats if you have any further questions
sycan@iprimus.com.au
p 0417 775 227
e
sycan@iprimus.com.au
Perth, Western Australia

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